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Privacy policy

Last updated: November 2026

This page explains what personal information Frameora collects when you book a shoot, why we need it, how long we keep it and what you can ask us to do.

What we collect

When you book, we collect only what we need to run the shoot:

  • Your name and the name of the person we should contact.
  • Your mobile number. We use it to verify your booking and send updates.
  • Event details: date, location, the type of shoot and the package you chose.
  • Payment records, such as the amount and the payment method. We do not store card numbers or mobile banking PINs. Our payment provider holds those.

Why we collect it

We use your information to confirm your booking, plan the shoot, take the payment, deliver your photographs and answer your messages. We do not use it for anything else without your consent.

How long we keep it

Booking and payment records are kept for 7 years, as accounting and tax rules require.

Preview galleries are hidden 60 days after delivery. Original files are archived 12 months after delivery and are not public.

Audit logs are kept for 2 years. Session and access logs are kept for 90 days.

Who we share it with

Only the photographer assigned to your shoot sees your event details. We share payment details with our payment provider and booking messages with our messaging provider, only to complete the service. We do not sell your information.

Your rights

You can ask us to:

  • give you a copy of the personal information we hold about you
  • correct information that is wrong
  • delete your information, where the law allows it
  • stop sending you marketing messages at any time

Preview photos

Preview photographs carry a watermark and are for your review only. Please do not share them publicly before you have paid for and received your final photographs.

Questions or requests about your information: privacy@frameora.com