Account
Customers do not need an account. Check your request with the booking reference and the phone number you used when you booked.
Find my request
Enter the booking reference from your confirmation message and the phone number you used when you booked. You will see the current status of your request.
Staff sign-in
For the agency's admin team and photographers.
Staff accounts are created by the agency admin only. There is no self-registration. Ask your admin for an account.
Your data
We use your personal information only to manage your booking and delivery. Our privacy policy explains what we collect and why.
You can ask us for:
- a copy of the personal data we hold about you
- a correction of data that is wrong
- deletion of your data, where the law allows it
To make a request, email privacy@frameora.com.
How long we keep records: booking and payment records for 7 years. Preview galleries are hidden 60 days after delivery. Original files are archived 12 months after delivery and are not public. Audit logs are kept for 2 years and session logs for 90 days.
Read the privacy policy